FAQ

Payments:

We accept Visa, Mastercard, Apple Pay, Google Pay, and PayPal.

Shipping:

Our production time is typically 7 to 10 business days from the moment you place your order. If you have not received a shipping update within two weeks, please contact us at info@monoprisma.com.

We work with DHL and FedEx for door to door deliveries within the European Union, and we also offer pickup from our studio.

Once your order is ready, we will send you your tracking number.

If we anticipate any delay, we will let you know by email. You may cancel your order at any time before it has been shipped.

Once your lamp ships, delivery usually takes 5 to 10 business days, depending on your location within the European Union.

We currently offer shipping within the European Union. We’re working on expanding our shipping options, so stay tuned for future updates!

If a package is returned to us because it was not claimed within the courier’s timeframe, we reserve the right to deduct the return shipping costs from your refund.

Products:

All Monoprisma products are designed and produced in our studio. Each lamp is made using additive manufacturing, then carefully finished and assembled by hand before shipping.

Our choice of materials is guided by sustainability. We use filaments that include recycled content whenever possible, helping us reduce the need for virgin plastic production.

Our main materials are:

rPLA & PLA Matte

  • made from plant based resources such as cornstarch and sugar cane
  • chosen for their refined finish and everyday suitability
  • rPLA also includes recycled content, helping reduce material waste

rPETG & PETG

  • made with recycled content
  • durable and well suited for functional parts
  • chosen for its strength, control, and clarity in printing

Yes. We do offer custom and personalised orders. If you have something specific in mind, feel free to contact us and we will be happy to discuss it with you.

Wipe your lamp with a soft, damp cloth for everyday cleaning. If needed, you can rinse the shade under cold water, but always make sure the lamp is unplugged and the bulb is removed first.

For tougher marks, mild soap is fine, but the lamp should never be placed in a dishwasher.

Avoid exposing your lamp to high temperatures, as this may cause warping or deformation.

Please check the product description for the specific item you are interested in.

Our lamps are compatible with LED bulbs. For a warm, cosy glow, we recommend warm white bulbs in the 2700K to 3000K range. Smart bulbs such as Philips Hue can also be used, provided they fit the specified socket.

Please check the instructions and video provided on the relevant product page.

All Monoprisma products are covered by a 2 year warranty under European Union consumer law. If your product is defective, please contact us with your order number, a description of the issue, and photos where possible.

If approved, we may offer a repair, replacement, price reduction, or refund, depending on the issue and the applicable remedy.

Our lamps are designed for everyday home use. As with any electrical product, they should be used with care and according to the provided instructions. Keep cords, bulbs, and electrical parts out of reach of small children and pets where necessary.

Cancellations & Returns:

You can cancel your order at any time before it has been shipped. To do so, please email info@monoprisma.com and include your order number.

We offer free returns within the European Union. If you would like to return an item, simply contact us at info@monoprisma.com within 14 days of receiving your order to start a return.

For more details, please refer to our Delivery & Returns

Because each piece is made to order, we do not offer exchanges. If you would like a different item, simply return your order and place a new one.

Once we receive and inspect your return, your refund will be issued to your original payment method. Please allow a few business days for the funds to appear.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at info@monoprisma.com and include your order number and photos where possible.

If the parcel arrives visibly damaged, please take clear photos of the unopened package, notify the courier where possible, and inspect the product carefully after unboxing.

Partnerships:

Yes, we offer retail and selected wholesale partnerships after consultation. We do not offer dropshipping.

We love collaborating with creative content creators and photographers. Contact us at hermione@monoprisma.com, and we will get in touch if we think it is a good fit.

We do not offer discounts.

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