Delivery & Returns
Last updated: May 25, 2026
Delivery
Lead Time
Each Monoprisma piece is made to order. Production usually takes 7 to 10 business days from the moment your order is placed.
If you have not received a shipping update within two weeks, please contact us at info@monoprisma.com.
Estimated Delivery Time
Once your order has shipped, delivery usually takes 5 to 10 business days, depending on your location within the European Union.
Shipping time is in addition to production time.
Shipping Region
We currently ship within the European Union only.
If you are located outside the European Union and are interested in our work, please contact us at info@monoprisma.com.
Shipping Methods
We ship within the European Union with DHL and FedEx.
The shipping method available for your order will be shown at checkout.
If we expect a delay, we will contact you by email. If your order has not yet shipped, you may cancel it before dispatch.
Missed Deliveries or Unclaimed Packages
If a parcel is returned to us because it was not claimed within the courier’s timeframe, we reserve the right to deduct the return shipping cost from your refund.
Damaged Parcels
If your parcel is visibly damaged at delivery, please refuse it where possible.
If the parcel has already been delivered or left unattended, please take clear photos of the packaging before opening it and inspect the piece carefully after unboxing.
- Take clear photos of the outer packaging.
- Take photos of any damage to the piece and internal packaging.
- Email us at info@monoprisma.com as soon as possible with your order number and the photos.
Prompt reporting helps us assess the issue and, where relevant, raise it with the courier.
This does not affect your statutory rights.
Returns
If you are buying as a consumer within the European Union, you have
the right to withdraw from your purchase within 14 calendar days of
receiving your order.
To start a return, contact us at info@monoprisma.com within that
period with your order number. We cover return shipping anywhere in
the European Union and will arrange the collection with our courier.
Exchanges
We do not offer exchanges.
If you would like a different piece, please place a new order and return the original one in line with this policy.
Return Conditions
We may reduce your refund if the piece shows signs of use beyond what is necessary to inspect it, if parts or accessories are missing, or if the piece or packaging is damaged beyond normal inspection.
Refunds
Once we receive and inspect your return, your refund will be issued to your original payment method.
Please allow a few business days for the funds to appear, depending on your payment provider.
Product Variations
Each Monoprisma piece is made to order.
Minor variations in color, texture, or finish may occur as part of the making process. These natural differences do not affect the overall character or function of the product.
We take care to present our products as accurately as possible. Minor updates or improvements may be made over time, provided they do not materially affect the product.
Order Confirmation & Payment
Orders are subject to acceptance and availability.
After placing your order, you will receive an order confirmation by email.
All prices are shown at checkout.
Full payment is required at the time of purchase, using the payment methods available at checkout.
Faulty, Damaged, or Incorrect Items
If your piece arrives faulty, damaged, or not as described, please contact us at info@monoprisma.com with your order number and photos where possible.
We will review the issue and offer an appropriate solution.
Legal Guarantee
All Monoprisma products are covered by the minimum 2 year legal guarantee under applicable European Union consumer law.
If you experience a problem with your piece, please email info@monoprisma.com within two years and include your order number, a description of the issue, and photos where possible.
We will review the issue and, where appropriate, offer a repair, replacement, partial refund, or full refund at no cost to you.
Damage caused by misuse, accidents, improper installation, or
unauthorized modification is not covered.
Contact
If you have any questions about delivery, returns, or a problem with your order, please contact us at info@monoprisma.com.